100 Day Happiness Guarantee

We love the Toniebox and we believe you will, too! That’s why we offer a 100-Day Happiness Guarantee.

Blue toniebox

How it works?

When you purchase a Toniebox Starter Set or Bundle through our online shop, you have 100 days to set it up, record personal messages, listen to bedtime stories, groove at a living room dance party and explore all the joys of the Toniebox with your family. If you and your little listener are not completely satisfied, you can return it for a full refund within 100 days of purchase.

Eligible Products

Toniebox Starterset

Any Toniebox Starter Set purchased on tonies.com/en-gb/*

SHOP STARTER SETS

Bundle

Any Toniebox Bundle purchased on tonies.com/en-gb/*

SHOP BUNDLES

How can we help?

Having troubles with your Toniebox? Our team is here for you! Reach out before you start a return and let the tonies® team help you troubleshoot.

Frequently asked questions

Any Toniebox Starter Set or Bundle purchased through tonies.com after 1st of February 2022. 

You will get a full refund back to the original payment method.

Tonies and Accessories purchased from tonies.com outside of a Bundle are subject to our normal return policy. Any purchases from tonies.com/en-gb/ prior to 1st February 2022 or any purchases from tonies® retailers are also ineligible for the 100 Day Happiness Guarantee.*tonies® monitors returns to identify potential misuse of our return policies. We reserve the right to refuse service to anyone.

We accept returns of any articles purchased from tonies.com/en-gb within 60 days of delivery. Please keep in mind that for Bundles partial returns are not possible.

Items must be unopened and unused, in their original packaging along with their original contents. Please note that we are not currently offering exchanges.

Visit Royal Mail portal to get started. See here for full details.

If you have any questions, send us a message and we will be happy to help in any way that we can!

[EN-GB]_100 day happiness guarantee_FAQ girl with book

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Each bundle contains a Toniebox Starterset, Creative-Tonie and three Tonies filled with stories, songs and music to get your little one off to a flying start on their audio adventures.

Why do we use it?

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