Bring Your Own Stories to Life with Creative-Tonies!

Need help with your Creative Tonie? We'll show you all there is to know about your Creative Tonie; from setup to uploading or deleting content. click here

Click here to watch a quick video on how to do it

Before uploading, be sure to double-check the supported audio files for the Creative Tonies.

If you run into any problems uploading content onto your Creative Tonies, send us a message with your Toniebox ID and help will be on the way!

The following audio formats are suitable for our Creative-Tonie:

AAC, AIFF, FLAC, MP3*, M4A, M4B*, OGA, OGG*, OPUS*, WAV, WMA

If problems occur with one of the above stated formats, please consult support via our contact form stating your Toniebox ID. Please also upload a sample file (max. 20 MB) to help us handle your query effectively.

Please note for audiobooks purchased via the iTunes store: Mytonies cannot access files that are classified as "audiobooks" on iTunes. They are only available for playback in Apple Books due to copy protection.

*Chapter markers cannot be processed.

Streaming services such as Spotify, Apple Music, Amazon Music Unlimited, Prime Music, Audible, Deezer and Google Play Music are also not supported. These providers store content in an encrypted format that cannot be processed by the Toniecloud.

The file name must not exceed 128 characters.

Oops! When you put a Creative Tonie on your Toniebox, the Toniebox says that the Tonie is locked? In this case, you need to check the following three things:

Does the Creative Tonie come from another household?

If you have received a gift or borrowed a Creative Tonie that already has content, the owner must also unlock the Tonie for use with ‘foreign’ Tonieboxes. It's very simple – go to https://my.tonies.com 😉 When the owner logs in to their tonies® account and selects the corresponding Tonie, they will see a grey ‘Advanced settings’ strip at the bottom of the page. By clicking on it, they must select ‘Listen only in this household – OFF’ so that the Tonie can be used with other Tonieboxes.

Can your Toniebox read Creative Tonies from other households?

You can control this setting via your tonies account. To do this, go to the household settings in the ‘Households’ tab. Choose your household and click on ‘Household preferences’. The ‘Listen to other Creative Tonies’ button should appear in green so that Tonies from other households can also be played on your Toniebox.

Are you receiving this message using a Creative Tonie from your own household?

If so, check https://my.tonies.com to see if your Toniebox is currently visible in the ‘Tonieboxes’ tab. If not, click on "Add a Toniebox", enter your Toniebox identifier (Toniebox-ID) in the corresponding field, and then click on "Add now".

Next, the Toniebox must be synchronised with mytonies:

Switch on the Toniebox and remove the Tonie, if there is one sitting on it

Place the Toniebox within range of a Wi-Fi network with which it can connect

Hold down one ear of the Toniebox for about three seconds until you hear a beep. Synchronisation will then start, indicated by the blue LED

When the LED turns green again, the new settings have been applied

Now place the Creative Tonie on the Toniebox again – the audio adventure should now begin!